Cancellation and Refund Policy

Thank you for choosing RR Bakers!

We pour our heart into crafting fresh, artisanal chocolates and baked delights just for you. Since our items are perishable and made-to-order, please review our policy carefully.

Order Confirmation & Cancellation Window

• Once you place your order, we’ll reach out via the email or phone number provided to confirm details like product, price, and expected delivery date.
• Cancellations are only accepted before we confirm your order. Once we’ve sent order confirmation, cancellations are not possible.

Situations That Allow Cancellation & Refund

• If any item you ordered becomes unavailable after confirmation, we will promptly notify you. In that case:
  • If payment was already made, you are entitled to a full refund.
  • If you opted for Cash on Delivery, you may cancel the order.
• At our discretion, we reserve the right to cancel your order in the following situations:
  • Inability to reach you for order confirmation,
  • Delivery address falls outside our service area,
  • Incomplete or incorrect shipping information,
  • Unforeseen unavailability of ingredients or products.

Refund Processing

• To begin a refund or cancellation, get in touch with us at:
  • Email: support@rrbakers.com
  • Phone: +91 9810520250
• Once approved, refunds will be processed within 7–10 business days, depending on your banking provider.
• A modest deduction may apply to cover payment gateway or processing fees (e.g., a flat or percentage-based service charge).

No Refunds for Change of Mind

We’re unable to offer refunds or replacements for cases such as:

• Change of mind or wrong product preference,
• delays in deliveries brought on the weather, courier partners, or other unforeseen circumstances.
• Missed deliveries due to customer unavailability.

Damages & Quality Concerns

• Spoiled, damaged, or incorrect products must be reported within 24 hours of delivery via email or phone, along with clear photos.
• Investigations will be conducted, and if approved, you may be eligible for a partial or full refund, or a replacement, at our discretion.

Damages & Quality Concerns

Scenario	Cancellation Allowed?	Refund Provided?
Pre-confirmation	Yes	N/A
Post-confirmation—item unavailable	No	Yes (full refund)
RR Bakers cancels order	No	Yes (full refund)
Items damaged/spoiled	No	Yes, if approved (partial/full)
Change of mind	No	No

Need help or clarification? Feel free to reach out—we want your chocolates (and experience) to stay sweet!